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Neoground Status

The current operating state, without ambiguity.

Live status for Neoground websites, managed platforms, SaaS products, infrastructure, and public services.

All systems operational

No active incidents are affecting the listed services.

View incident history Refresh status

Last updated

Scheduled maintenance

Managed services maintenance

Managed webspaces, WordPress instances, and infrastructure updates are planned with brief interruptions possible inside the stated window.

Starts
Expected completion
Affected services
Managed Hosting, Managed WordPress, Managed Services
Portfolio availability 99.98% Reporting window · 90 days
Monitored components 10 4 groups
Incidents in 90 days 2 Reporting window · 90 days

Services and components

Current state and recent availability.

Each bar represents one day in the reporting window. Focus or hover a segment for the date, availability, and incident context.

Public web

Websites and communication

Public company pages, documentation, media, and communication endpoints.

Operational

Neoground website

Company website, Insights, project pages, and public resources.

Operational 99.99% uptime

Documentation

Open-source and product documentation.

Operational 100.00% uptime
Products

SaaS and application services

Customer-facing software and its application interfaces.

Operational

PentaPaper application

Primary web application and authentication.

Operational 99.96% uptime

PentaPaper API

Application API and connected processing services.

Operational 99.96% uptime

ContentPilot delivery

Content delivery and client artifact access.

Operational 100.00% uptime
Infrastructure

Managed platforms and operations

Hosting, storage, monitoring, and managed operating environments.

Operational

Managed Hosting

General managed web and application environments.

Operational 99.99% uptime

Managed WordPress Hosting

Specialized maintained WordPress environments.

Operational 99.99% uptime

Backup infrastructure

Scheduled backups, replication, and off-site retention.

Operational 100.00% uptime
Developer services

Open source and distribution

Source repositories, downloads, package delivery, and public demos.

Operational

Release downloads

Project archives, assets, and release artifacts.

Operational 100.00% uptime

Project demos

Public examples and demonstration environments.

Operational 100.00% uptime

Incident history

Resolved events and operating notes.

Resolved

Elevated website response times

Origin latency increased during a website deployment. The configuration was fixed while the change was revised.

Affected
Neoground website, Project demos
Duration
29 minutes

  1. Resolved

    Normal response times are restored and the configuration change has been applied.

  2. Identified

    The latency increase is linked to a website deployment.

  3. Investigating

    Some public pages are responding more slowly than expected.
Resolved

Intermittent API errors after deployment

A subset of application requests returned elevated error rates following a release. The deployment was rolled back and data integrity was verified.

Affected
PentaPaper application, PentaPaper API
Duration
47 minutes

  1. Resolved

    The previous release is restored, error rates are normal, and follow-up verification found no data loss.

  2. Monitoring

    The affected deployment has been rolled back. Recovery is visible and telemetry is being monitored.

  3. Identified

    The issue is isolated to a new application release and rollback is in progress.

  4. Investigating

    Monitoring detected elevated API errors affecting a subset of requests.