A mid-sized handcraft business (specializing in heating and sanitary installations) faced significant bottlenecks in project coordination, documentation, and workforce attraction. Project management was done manually with physical paperwork and scattered communication. Employees struggled with sharing project images, managing tasks, and keeping track of progress. The office team spent hours on admin work, manually writing proposals and client communication. Hiring was a major challenge due to the shortage of skilled craftsmen in Germany. They needed a way to increase efficiency, free up time, and enhance their employer brand. The business needed a modern digital transformation strategy that leveraged AI and smart workflows to improve productivity and help with recruitment.
